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Abstract:
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Understanding citizen online goals is critical because it gets to the heart of what the public institution Web site should “do”. There are likely to be multiple goals that represent the “reason why” citizen could come to the agencies/institutions Web site. Finding those reasons it is a real challenge. Unfortunately, many public institutions, feel that they should have an online presence only, therefore most of their Web sites are created to offer just a little more than reproductions of its services on an online environment. The purpose of this article is to provide an example of a Romanian public institution Web site, developed for a better interaction with citizens. It will show the initiative of the Brasov City Hall to develop an online technical dispatcher – a dynamic Web site that contains a dispatcher component through which citizens can address in order to provide information about a specific problem encountered in the city and, by that, the responsible institutions to be mobilized timely. The project is consistent with initiatives undertaken at EU level - eEurope 2005, eEurope +, i2010 by adhering to the principles of interoperability, interactivity public services, trust, security, privacy, and is fully consistent with the Romanian Government strategy regarding the informatisation of the public administration. Brasov City Hall Web site can be used as a frame of reference for this type of interaction because it’s providing to the citizens a wide range of electronic services, extended availability and increased efficiency in handling the citizens’ demands. |